Fast, Trackable No Quibble Returns

FREE UK RETURNS & EXCHANGES:

You’ve got 30 days to return or exchange something from the day you receive it. It must be unused, in the same condition you received it, in the original packaging.

Using the returns portal is super simple, just follow the link below, enter your order number and you’ll be given the option to return or exchange your items with ease. We offer 4 easy return options - including two 'no-print' options if you don't have access to a printer.

You will need your order number from your order confirmation email or parcel slip, and please include the '#' e.g #33687.

If you have received a faulty or incorrect item, please contact our customer service team at support@thesportsedit.com

For goods bought from 10th November - customers can return up to the 14th January

Unfortunately we are unable to cover the cost of international returns, however, we work with a number of different carriers, and also offer a self-post option, to minimise return costs for our customers shopping from outside of the UK.

Just follow the link below, select the items you want to return, pay for your chosen returns method and print your label.

Please note we are unable to offer exchanges for international customers.

You will need your order number from your order confirmation email or parcel slip, and please include the '#' e.g #33687.

If your order number begins with #EU e.g #EU3687, please use the link below to create your return;

If your order number begins with #US e.g #US3687, please use the link below to create your return;

If your country is not listed on our returns portal, you can send your order back to us with your preferred method to the below address, just make sure to include your order number in the parcel. We advise you return your order to us with a tracked service, as we cannot cover any losses.

The Sports Edit ℅ Synergy
Crow Lane Industrial Estate
Ravens Way
Northampton
NN3 9UD
UK

If you have received a faulty or incorrect item, please contact our customer service team at support@thesportsedit.com.

• Our returns period for all orders is 30 Days.
• We offer exchanges for alternative sizes for UK customers only.
• Faulty items may be returned at any time. This does not affect your statutory rights.
• Refunds will be credited through the original payment method that was used for purchase. Please allow 5 working days for the refund to be processed from the point it is received at the warehouse. Please note that this does not include the cost of the delivery
• In some circumstances, your delivery charge may be refunded, for example, if your entire order was faulty or incorrect, or if your order has been cancelled under the Consumer Contracts Regulations.
• Please note for EU or international orders, we are not able to refund any duty charges.
• If goods are damaged, soiled, show signs of wear and tear, or returned without original labels they will not be accepted for refund.
• Socks and underwear are not eligible for return for hygiene reasons (sports bras and bra tops are)
• Water Bottles are not eligible for return for hygiene reasons
• Footwear should be returned unmarked, and should only be tried on indoors, and be returned in its original box and packaging.
• When trying on clothing please avoid wearing make-up, deodorant or fragrance which may leave a mark or scent on clothes. We cannot accept returns of marked items.
• Yoga mats: Please make sure you check carefully the thickness and weight of the yoga mat before purchasing, because for hygiene reasons we cannot accept returns on mats that have been unrolled, or if the wrapping or seal around the mat have been removed.
• Electronics are not eligible for return or exchange unless the device is in its original packaging and condition.
• Hangtags, labels, dust bags, and any other designer labelling should not be removed, and should be included in the return.
• You are responsible for adequately packaging your returned items. The Sports Edit reserves the right to refuse returns on items which are damaged in transit as a result of inadequate packaging. Returns that are received and deemed to be in an unsellable condition, will be rejected and returned to you.
• Fair Use: we need to make sure returns are sustainable for us and for the environment. If we notice extreme returns behaviour, wearing purchases and then returning them, or ordering very large numbers of items and returning everything for an event such as a photoshoot, then we reserve the right to cancel your order, deactivate your account and/or apply a restocking charge. Please note this is only intended for the most extreme cases.

First of all, we're so sorry that you've received a faulty item or that your item hasn't performed to the high standards we expect from our brands.

Please get in touch as soon as you can with our customer service team who will endeavour to rectify this for you as soon as possible. Please contact us via support@thesportsedit.com selecting 'Report a Faulty Item' as the query subject or by phone: +44 204 538 1190 (9am-6pm, Monday to Friday)

Once our warehouse receives your unwanted item(s), they will process it within 5 working days. The customer service team will then be notified of the return and will process the refund. Once complete, you will receive an email confirmation.

For refunds, depending on your bank, the money will be back into your account within 3-5 working days.

Please note that returns coming from outside of the UK are consolidated by our international warehouse partner so can take up to 3-5 weeks to arrive back to our UK warehouse to be processed.

Yes, just head to our Returns & Exchanges Portal which allows you to easily swap sizes which don’t fit for new ones;