Customer Care

FAST, TRACKABLE NO QUIBBLE RETURNS

You’ve now got 90 days to return something from the day you receive it. Use our easy returns portal to generate your trackable returns label. You just need your order number, and don’t forget to include the '#' e.g #33687:

START A RETURN

UK Returns

FREE UK RETURNS:

We work with ReBOUND to offer you 4 easy return options. Just follow the link below, select the items you want to return, choose your returns method and print your label.

START A RETURN

You will need your order number from your order confirmation email or parcel slip, and please include the '#' e.g #33687.

If you have received a faulty or incorrect item, please contact our customer service team at support@thesportsedit.com.

Unable to print your returns label? Please return your order to us using your preferred shipment method to the below address:

The Sports Edit ℅ Intermail Ltd
Canal View Road
Horizon West
Newbury
RG14 5XF
UK

 

International Returns

FREE GERMAN RETURNS & LOCAL RETURNS WAREHOUSES IN 145 COUNTRIES

Unfortunately we are unable to cover the cost of international returns, with the exception of Germany, however, we work with warehouses in 145 countries to make returns as low cost as possible for our international customers, with an average 45% cost-saving vs. using your local postal service. 

Just follow the link below, select the items you want to return, pay for your chosen returns method and print your label.

START A RETURN

You will need your order number from your order confirmation email or parcel slip, and please include the '#' e.g #33687. 

We advise you return your order to us with a tracked service, as we cannot cover any losses.

If your country is not listed on our returns portal, you can send your order back to us with your preferred method to the below address, just make sure to include your order number in the parcel:

The Sports Edit ℅ Intermail Ltd
Canal View Road
Horizon West
Newbury
RG14 5XF
UK

If you have received a faulty or incorrect item, please contact our customer service team at support@thesportsedit.com

The Sports Edit Returns Policy

• Our returns period for all orders is 90 Days.
• Faulty items may be returned at any time. This does not affect your statutory rights.
• Refunds will be credited to the original card that was used for purchase. Please allow 5 working days for the refund to be processed. Please note that this does not include the cost of the delivery.
• In some circumstances, your delivery charge may be refunded, for example, if your entire order was faulty or incorrect, or if your order has been cancelled under the Consumer Contracts Regulations.
• If goods are damaged, soiled, show signs of wear and tear, or returned without original labels they will not be accepted for refund and will be returned to you.
• Socks and underwear are not eligible for return for hygiene reasons (sports bras and bra tops are)
• Water Bottles are not eligible for return for hygiene reasons
• Footwear should be returned unmarked, and should only be tried on indoors, and be returned in its original box and packaging.
• When trying on clothing please avoid wearing make-up, deodorant or fragrance which may leave a mark or scent on clothes. We cannot accept returns of marked items.
• Yoga mats: Please make sure you check carefully the thickness and weight of the yoga mat before purchasing, because for hygiene reasons we cannot accept returns on mats that have been unrolled, or if the wrapping or seal around the mat have been removed.
• Electronics are not eligible for return or exchange unless the device is in its original packaging and condition.
• Hangtags, labels, dust bags, and any other designer labelling should not be removed, and should be included in the return.
• You are responsible for adequately packaging your returned items. The Sports Edit reserves the right to refuse returns on items which are damaged in transit as a result of inadequate packaging. Returns that are received and deemed to be in an unsellable condition, will be rejected and returned to you.
• Exchanges: we have had to temporarily suspend exchanges due to delays with postage and returns processing due to COVID-19, if you would like a different size or colour of an item, we would recommend that place a new order for this item and return the unwanted time to us for a refund.

Where is my return?

The tracking number for your return can be found in your Return Confirmation email, but if you do not have this, please contact us at support@thesportsedit.com and we can provide it for you.

Tracking UK Returns

Royal Mail, DPD and UPS Returns: Returns shipped with any of these carriers will need to tracked on the carrier's website.

CollectPlus Returns: CollectPlus returns are sent via the ReBOUND Hub and can be tracked on our portal.

Tracking International Returns

All international returns are sent via the ReBOUND Hub and can be tracked on our portal.

Trouva and Atterley Returns

For any orders placed through Trouva or Atterley, you will need to contact them directly to arrange your return.

Returns FAQ’S

Your most common returns questions answered, if you have any other questions, please get in touch with our customer service team via our contact form

What do I do if my item is faulty?

First of all, we're so sorry that you've received a faulty item or that your item hasn't performed to the high standards we expect from our brands.

Please get in touch as soon as you can with our customer service team who will endeavour to rectify this for you as soon as possible. Please contact us via our contact form selecting 'Report a Faulty Item' as the query subject or by phone: +44 203 793 0964 (9am-6pm, Monday to Friday)

When will I receive my refund?

Once our warehouse receives your unwanted item(s), they will process it within 5 working days. The customer service team will then be notified of the return and will process the refund. Once complete, you will receive an email confirmation.

For refunds, depending on your bank, the money will be back into your account within 3-5 working days.

Our returns portal makes it easy for you to keep track of the progress of your return. If you want to check, just log in to the portal and click Track my Return.

Do you offer exchanges?

Due to the delays we're experiencing with postage and returns processing due to COVID-19, we have temporarily suspended exchanges - if you would like a different size or colour of an item, we would recommend that place a new order for this item and return the unwanted item to us for a refund. 

Question? Get in touch

Email: Please submit a query via our contact form
Phone: +44 203 793 0964 (9am-6pm, Monday to Friday)