Customer Care

DELIVERY OPTIONS

See below for information about the delivery costs and options in your country. 

Order before 5pm for Express Delivery orders. All orders are despatched within one working day from receipt of your order.

We offer a range of Express and Standard options with DHL, Hermes and DPD. Please note times specified exclude weekends and bank holidays.

Our delivery options are summarised below; please select the option that suits you best at the checkout page.

Need help? Drop us a message via support@thesportsedit.com

UK standard delivery - Free on orders over £70

Delivery Options	Courier	Delivery Time	Cost
Free Standard UK		2-4 working days	FREE on orders over £70
Standard UK		2-4 working days	£3.50

UK Express Delivery (order before 5pm) - from £4.50

Delivery Options	Courier	Delivery Time	Cost
Hermes Express Delivery (Order by 5pm Mon-Thurs)		1-2 working days	£4.50
DPD Next Day Delivery (Order by 5pm Mon-Thurs)		1 working day	£5.95

Europe Standard Delivery

Delivery Options - Duties & Taxes Paid	Service	Courier	Delivery Time	Cost
Ireland	Standard		3-7 working days	FREE on orders over €130
Ireland	Standard		3-7 working days	€5
Germany	Standard		5-10 working days	FREE on orders over €130
Germany	Standard		5-10 working days	€5
France	Standard		3-4 working days	€8
Netherlands	Standard		3-5 working days	€8
Austria	Standard		3-5 working days	€5
Italy	Standard		5-7 working days	€10
Sweden	Standard		5-7 working days	€9
Spain	Standard		3-5 working days	€10
Belgium	Standard		3-5 working days	€10
Luxembourg	Standard		3-5 working days	€12
Denmark	Standard		4-6 working days	€12

For EU customers, you can spend up to €150 and not incur duty on your order. VAT is due on all EU orders.

We ship Duty & Taxes Paid (DTP) to most EU countries (Ireland, Germany, France, Belgium, Netherlands, Austria, Italy, Spain, Denmark, Luxembourg and Sweden). This means that what you see is what you pay. All charges are calculated at checkout for you once you enter your shipping country. Tax and duties will be settled on your behalf with our courier, so there is no cost to you.

For customers in all other EU countries not mentioned above, we ship Duties & Taxes unpaid (DAP), so customers will be liable for any duties and taxes payable.

Please note that due to customs restrictions, we are unable to ship to the Russian Federation at this time.

Other European Country Delivery Options	Service	Courier	Delivery Time	Cost
Finland	Standard		4-5 working days	€9
Portugal	Standard		4-5 working days	€9
Greece	Standard		5-6 working days	€9
Norway	Standard		4-7 working days	€10
Switzerland	Standard		4-6 working days	€10
Malta	Standard		6-12 working days	€15
Hungary, Monaco, Poland, Slovakia, Slovenia, Latvia, Bulgaria, Lithuania, Croatia	Standard		4-6 working days	€9
Estonia	Standard		4-6 working days	€11
Czech Republic	Standard		4-8 working days	€8
Iceland	Standard		4-6 working days	€10
Romania	Standard		4-6 working days	€7

Europe Express Delivery

Delivery Options - Duties & Taxes Paid	Service	Courier	Delivery Time	Cost
Republic of Ireland	Express		2-5 working days	€17
Republic of Ireland  - available on orders up to €150	Express		1 working day	€12
Germany	Express		3-5 working days	€16
Germany - available on orders up to €150	Express		1 working day	€13
France	Express		2-5 working days	€18
France - available on orders up to €150	Express		1-2 working days	€13
Belgium  - available on orders up to €150	Express		1 working day	€14
Netherlands	Express		2-5 working days	€16
Netherlands - available on orders up to €150	Express		1 working day	€14
Austria	Express		3 working days	€18
Austria - available on orders up to €150	Express		1 working day	€14
Italy	Express		4 working days	€21
Spain	Express		4 working days	€19
Denmark	Express		3-5 working days	€18
Luxembourg	Express		2 working days	€17

 

For our European Express orders, we use DPD Tracked Road Service. You will receive a shipping confirmation e-mail with your tracking number and link to the DPD tracking website, with options to sign up to e-mail or text notifications on your order’s process.

For EU customers, you can spend up to €150 and not incur duty on your order. VAT is due on all EU orders.

We ship Duty & Taxes Paid (DTP) to most EU countries (Ireland, Germany, France, Belgium, Netherlands, Austria, Italy, Spain, Denmark, Luxembourg and Sweden). This means that what you see is what you pay. All charges are calculated at checkout for you once you enter your shipping country. Tax and duties will be settled on your behalf with our courier, so there is no cost to you.

Please note that due to customs restrictions, we are unable to ship to the Russian Federation at this time.

Delivery Options	Service	Courier	Delivery Time	Cost
Norway, Switzerland	Express		2 working days	€24
Bosnia	Express		2-3 working days	€24

USA / Rest of world - Standard & Express

Country	Service	Courier	Delivery Time	Cost
USA	Standard		7-15 working days	FREE on orders over $150
USA	Standard Tracked		7-15 working days	$10
USA	Express		1-2 working days	$20
Canada	Standard		7-10 working days	£12.50
Canada	Express		1-2 working days	£20.50
Australia	Standard		7-15 working days	£12
Australia	Express		3 working days	£24
New Zealand	Express		3 working days	£24
Hong Kong	Standard		7-15 working days	£8
Hong Kong	Express		2 working days	£24
Singapore	Standard		5-12 working days	£10
Singapore	Express		2 working days	£24
Japan	Standard		6-8 working days	£12
Japan, South Korea, Taiwan, India	Express		2 working days	£20
United Arab Emirates	Express		3 working days	£24
Saudi Arabia	Express		2 working days	£25
Israel	Express		1-2 working days	£20
Argentina, Bahamas, Bahrain, Bermuda, Brazil, Brunei, Chile, Indonesia, Jamaica, Jordan, Kuwait, Macao SAR, Malaysia, Maldives, Mexico (31 of 32 states), Oman, Philippines, Qatar, Saudi Arabia, Thailand, Turkey, Vietnam, Angola, Cambodia, Colombia, Ecuador, Egypt, Ghana, Kenya, Lebanon, Mauritius, Morocco, Mozambique, Nigeria, Peru, San Marino, Serbia, Seychelles, Sri Lanka, Tunisia, Ukraine, Uruguay, Gibraltar	Express		3 working days	£26

For our international Express orders, we use DHL. Almost all global destinations are reached within a 1-2 day transit time (Australia 3 days). We deliver to 220 countries and territories worldwide.

You will receive a tracking e-mail with your shipping number and link to the DHL tracking website, with options to sign up to e-mail or text notifications on your order’s process.

On Demand Delivery (ODD)

Express customers are provided with an estimated date of delivery within one hour of your order being collected, and you can choose how you wish to receive your delivery, with options including;

• Reschedule for another day
• Leave with a neighbour
• Leave in a safe place
• Deliver to a Service Point (45,000 locations worldwide)
• Deliver to an alternate address
• Hold until you return from vacation

COVID-19 updates

We work with Hermes, DPD and DHL who are all operating as usual and are now offering non-contact delivery options for those self-isolating. There are, however, some be restrictions in place in some European countries such as Italy and Spain - For the most up to date information on delivery issues or restrictions - Click here to visit our FAQs page

FAQ’S

Your most common delivery questions answered, if you have any other questions, please get in touch with our customer service team via support@thesportsedit.com

Can I track my order?

Yes, you will receive an e-mail when your order is dispatched, with your tracking number and a link to the tracking website. For Express deliveries you will also be offered additional tracking options via text and e-mail. If you are not seeing updates on the tracking portal, please track your parcel directly via the courier portals, you'll just need your tracking number to hand;

If you ordered to the UK - Track UK Order

If you ordered to the following EU countries with Standard Delivery - Ireland, Germany, France, Netherlands, Austria, Italy, Sweden, Spain, Belgium, Luxembourg, Denmark Track EU Standard Order

If you ordered to any of the following countries with Standard Delivery - Finland, Portugal, Greece, Norway, Switzerland, Bulgaria, Czech Republic, Hungary, Slovakia, Latvia, Lithuania, Estonia, Iceland, Poland, Slovenia, RomaniaTrack EU Standard Order

If you ordered to the EU with Express Delivery - Track EU Express Order

If you ordered outside of the UK and Europe via Express Delivery - Track International Order

If you have not received your tracking details please contact support@thesportsedit.com

Which countries do you ship to?

We ship to over 220 countries, including:

UK & Europe: United Kingdom, Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.

USA & Rest of the World: United States, Australia, Brazil, Canada, China, Hong Kong, India, Japan, Kazakhstan, Malaysia, New Zealand, South Africa, Singapore, South Korea, United Arab Emirates, Taiwan and many more.

We ship to almost every country on the planet, but if your country is not listed at checkout please contact us at orders@thesportsedit.com and we can almost always arrange for delivery.Please note that due to customs restrictions, we are unable to ship to the Russian Federation at this time.

Any issues on international delivery please get in touch at support@thesportsedit.com or +44 203 793 0964.

How do customs and import charges work?

For EU customers, you can spend up to €150 and not incur duty on your order.

We ship Duty & Taxes Paid (DTP) to most EU countries (Ireland, Germany, France, Belgium, Netherlands, Austria, Italy, Spain, Denmark, Luxembourg and Sweden). This means that what you see is what you pay. All charges are calculated at checkout for you once you enter your shipping country. Tax and duties will be settled on your behalf with our courier, so there is no cost to you.

For customers in all other EU countries not mentioned above, we ship Duties & Taxes unpaid (DAP), so customers will be liable for any duties and taxes payable.

For any countries outside of the EU, all relevant customs or import duties are the sole responsibility of the customer.

For imports, duties are not applied below ‘de minimis’ values.

For some countries these ‘de minimis’ duty thresholds are adequately high that no duties will apply to most order sizes, such as in the USA where it is $800. Other examples of high de minimis countries are below.

For any other countries, please check with your respective customs authority.

Country	Currency	Duty de Minimis
USA	USD	800
Australia	AUD	1,000
Israel	USD	500
New Zealand	NZD	250
Singapore	SGD	400
South Korea	KRW	150,000
United Arab Emirates	AED	1,000

Important information for EU customers - Brexit

For EU customers, you can spend up to €150 and not incur duty on your order. VAT is due on all EU orders.

Due to Brexit, there have been significant changes in the way VAT and Import Duty works on ecommerce orders between the UK and EU. The Sports Edit ships all orders from our warehouse in the UK. For further information, please visit our FAQs page

Which courier companies do you use?

For Express delivery we use DHL, DPD and Hermes, for standard delivery we use Hermes and Deutsche Post services.

Can I cancel my order?

Unfortunately, we are currently unable to change or cancel your order, once it is confirmed. You can choose to not receive the shipment, which will then be returned to us, or you may return this to us once received.

Pre Orders

If you place an order for an item available to Pre Order, the product page will advise of an estimated time for delivery. Once we receive the item(s) into our warehouse, your order will be processed immediately and you will receive an email confirmation. Orders will be shipped via the shipping method chosen at checkout at time of order.

If, on the rare occasion that we experience stock shortages from our suppliers, our customer service team will inform you as quickly as possible so that a refund or exchange can be processed.

Question? Get in touch

Email: Get in touch with our customer service team via support@thesportsedit.com
Phone: +44 203 793 0964 (9am-6pm UK time, Monday to Friday)