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See below for information about the delivery costs and options in your country.
Order before 4pm for Express Delivery orders. All orders are despatched within one working day from receipt of your order.
We offer a range of Express and Standard options with Royal Mail, EVRI, DPD and DHL. Please note times specified exclude weekends and bank holidays.
Our delivery options are summarised below; please select the option that suits you best at the checkout page.
Need help? Drop us a message via [email protected]
Delivery Options | Courier | Delivery Time | Cost |
---|---|---|---|
Free Standard UK - EVRI Standard | EVRI | 2-4 working days | FREE on orders over £70 |
Standard UK - EVRI Standard | EVRI | 2-4 working days | £3.50 |
Delivery Options | Courier | Delivery Time | Cost |
---|---|---|---|
Royal Mail 24 Delivery (Order by 6pm Mon-Thurs) | Temporarily unavailable | £4.50 | |
DPD Next Day Delivery (Order by 4pm Mon-Thurs) | Temporarily unavailable | £5.95 |
Delivery Options | Courier | Delivery Time | Cost |
---|---|---|---|
Free Standard Delivery | EVRI | 2-4 working days | FREE on orders over £70 |
Standard Delivery | EVRI | 2-4 working days | £3.50 |
Express - Northern Ireland | 2 working days | £13.50 | |
Express - Channel Islands | 2 working days | £17.00 |
Please note: that we are unable to ship Goodmove items to the Channel Islands at this time.
Delivery Options - Duties & Taxes Paid | Service | Courier | Delivery Time | Cost |
---|---|---|---|---|
Ireland | Standard | EVRI | 5-10 working days | FREE on orders over €130 |
Ireland | Standard | EVRI | 5-10 working days | €5.00 |
Germany | Standard | EVRI | 5-10 working days | FREE on orders over €130 |
Germany | Standard | EVRI | 5-10 working days | €5.00 |
France | Standard | EVRI | 5-10 working days | €8.00 |
Netherlands | Standard | EVRI | 5-10 working days | €8.00 |
Austria | Standard | EVRI | 5-10 working days | €5.00 |
Italy | Standard | EVRI | 5-10 working days | €10.00 |
Sweden | Standard | EVRI | 5-10 working days | £14.00 |
Spain | Standard | EVRI | 5-10 working days | €10.00 |
Belgium | Standard | EVRI | 5-10 working days | €10.00 |
Luxembourg | Standard | EVRI | 5-10 working days | £12.00 |
Denmark | Standard | EVRI | 5-10 working days | £11.50 |
For EU customers, you can spend up to €150 and not incur duty on your order. VAT is due on all EU orders.
We ship Duty & Taxes Paid (DTP) to most EU countries (Ireland, Germany, France, Belgium, Netherlands, Austria, Italy, Spain, Denmark, Luxembourg and Sweden). This means that what you see is what you pay. All charges are calculated at checkout for you once you enter your shipping country. Tax and duties will be settled on your behalf with our courier, so there is no cost to you.
For customers in all other EU countries not mentioned above, we ship Duties & Taxes unpaid (DAP), so customers will be liable for any duties and taxes payable.
Please note that due to customs restrictions, we are unable to ship to the Russian Federation at this time.
Other European Country Delivery Options | Service | Courier | Delivery Time | Cost |
---|---|---|---|---|
Finland | Standard | EVRI | 5-10 working days | £14.50 |
Portugal | Standard | EVRI | 5-10 working days | £7.00 |
Greece | Standard | EVRI | 5-10 working days | £7.25 |
Norway | Standard | EVRI | 5-10 working days | £17.50 |
Switzerland | Standard | EVRI | 5-10 working days | £18.50 |
Malta | Standard | EVRI | 5-10 working days | £19.00 |
Monaco, Poland, Slovakia, Latvia, Lithuania, Croatia | Standard | 5-10 working days | £14.50 | |
Bulgaria | Standard | 5-10 working days | £21.50 | |
Slovenia | Standard | 5-10 working days | £15.50 | |
Hungary | Standard | 5-10 working days | £18.00 | |
Estonia | Standard | 5-10 working days | £24.00 | |
Czech Republic | Standard | 5-10 working days | £14.50 | |
Iceland | Standard | 5-10 working days | £8.50 | |
Romania | Standard | 5-10 working days | £14.50 |
Delivery Options - Duties & Taxes Paid | Service | Courier | Delivery Time | Cost |
---|---|---|---|---|
Republic of Ireland | Express | Temporarily unavailable | €18.00 | |
Germany | Express | Temporarily unavailable | €16.00 | |
France | Express | Temporarily unavailable | €18.00 | |
Netherlands | Express | Temporarily unavailable | €16.00 | |
Austria | Express | Temporarily unavailable | £14.00 | |
Italy | Express | Temporarily unavailable | €21.00 | |
Spain | Express | Temporarily unavailable | €19.00 | |
Denmark | Express | Temporarily unavailable | €18.00 | |
Luxembourg | Express | Temporarily unavailable | £12.00 |
For our European Express orders, we use DPD Tracked Road Service. You will receive a shipping confirmation e-mail with your tracking number and link to the DPD tracking website, with options to sign up to e-mail or text notifications on your order’s process.
For EU customers, you can spend up to €150 and not incur duty on your order. VAT is due on all EU orders.
We ship Duty & Taxes Paid (DTP) to most EU countries (Ireland, Germany, France, Belgium, Netherlands, Austria, Italy, Spain, Denmark, Luxembourg and Sweden). This means that what you see is what you pay. All charges are calculated at checkout for you once you enter your shipping country. Tax and duties will be settled on your behalf with our courier, so there is no cost to you.
Please note that due to customs restrictions, we are unable to ship to the Russian Federation at this time.
Delivery Options | Service | Courier | Delivery Time | Cost |
---|---|---|---|---|
Norway, Switzerland | Express | Temporarily unavailable | €24 | |
Bosnia | Express | Temporarily unavailable | €24 |
Country | Service | Courier | Delivery Time | Cost |
---|---|---|---|---|
USA | Standard | EVRI | 7-15 working days | FREE on orders over $150 |
USA | Standard Tracked | EVRI | 7-15 working days | $7.00 |
USA | Express | 1-3 working days | This service is currently unavailable | |
Canada | Standard | EVRI | 7-11 working days | $17.50 |
Canada | Express | 1-3 working days | This service is currently unavailable | |
Australia | Standard | EVRI | 6-12 working days | £14.00 |
Australia | Express | Temporarily unavailable | £37.00 | |
New Zealand | Standard | EVRI | 5-10 working days | £13.00 |
New Zealand | Express | Temporarily unavailable | £37.00 | |
Hong Kong | Standard | EVRI | 4-6 working days | £12.50 |
Hong Kong | Express | Temporarily unavailable | £29.00 | |
China | Standard | EVRI | 5-10 working days | £15.00 |
China | Express | Temporarily unavailable | £30.00 | |
Singapore | Standard | EVRI | 4-6 working days | £11.50 |
Singapore | Express | Temporarily unavailable | £29.00 | |
Japan | Standard | EVRI | 4-9 working days | £26.50 |
South Korea | Standard | EVRI | 4-9 working days | £17.00 |
Japan, South Korea, Taiwan, India | Express | Temporarily unavailable | £29.00 | |
United Arab Emirates | Standard | EVRI | 3-6 working days | £15.50 |
United Arab Emirates | Express | Temporarily unavailable | £33.00 | |
Saudi Arabia | Standard | EVRI | 6-12 working days | £16.50 |
Saudi Arabia | Express | Temporarily unavailable | £52.00 | |
Kuwait | Standard | EVRI | 4-6 working days | £22.00 |
Kuwait | Express | Temporarily unavailable | £44.00 | |
Israel | Standard | EVRI | unavailable | £11.50 |
Israel | Express | Temporarily unavailable | £52.00 | |
Argentina, Bahamas, Bahrain, Bermuda, Brazil, Brunei, Chile, Indonesia, Jamaica, Jordan, Kuwait, Macao SAR, Malaysia, Maldives, Mexico (31 of 32 states), Oman, Philippines, Thailand, Turkey, Vietnam, Angola, Cambodia, Colombia, Ecuador, Egypt, Ghana, Kenya, Lebanon, Mauritius, Morocco, Mozambique, Nigeria, Peru, San Marino, Serbia, Seychelles, Sri Lanka, Tunisia, Ukraine, Uruguay, Gibraltar | Express | 3 working days | £30.00 |
Your most common delivery questions answered, if you have any other questions, please get in touch with our customer service team via [email protected]
Yes, you will receive an e-mail when your order is dispatched, with your tracking number and a link to the tracking website. For Express deliveries you will also be offered additional tracking options via text and e-mail. If you are not seeing updates on the tracking portal, please track your parcel directly via the courier portals, you'll just need your tracking number to hand;
If you ordered to the UK - Track UK Order
If you ordered outside of the UK and Europe via Express Delivery - Track International Order
If you have not received your tracking details please contact [email protected]
We ship to over 220 countries, including:
UK: United Kingdom, Northern Ireland and Channel Islands.
USA & Rest of the World: United States, Australia, Brazil, Canada, China, Hong Kong, India, Japan, Kazakhstan, Malaysia, New Zealand, South Africa, Singapore, South Korea, United Arab Emirates, Taiwan and many more.
We ship to almost every country on the planet, but if your country is not listed at checkout please contact us at [email protected] and we can almost always arrange for delivery. Please note that due to customs restrictions, we are unable to ship to the Russian Federation at this time.
Any issues on international delivery please get in touch at [email protected]. How do customs and import charges work?
For any countries outside of the EU, all relevant customs or import duties are the sole responsibility of the customer.
For imports, duties are not applied below ‘de minimis’ values.
For some countries these ‘de minimis’ duty thresholds are adequately high that no duties will apply to most order sizes, such as in the USA where it is $800. Other examples of high de minimis countries are below.
For any other countries, please check with your respective customs authority.
Country | Currency | Duty de Minimis |
---|---|---|
USA | USD | 800 |
Australia | AUD | 1,000 |
Israel | USD | 500 |
New Zealand | NZD | 250 |
Singapore | SGD | 400 |
South Korea | KRW | 150,000 |
United Arab Emirates | AED | 1,000 |
For Express delivery we use DHL and DPD, for standard delivery in the UK we use Royal Mail services and EVRI for countries outside of the UK.
Unfortunately, we are currently unable to change or cancel your order, once it is confirmed. You can choose to not receive the shipment, which will then be returned to us, or you may return this to us once received.
If you place an order for an item available to Pre Order, the product page will advise of an estimated time for delivery. Once we receive the item(s) into our warehouse, your order will be processed immediately and you will receive an email confirmation. Orders will be shipped via the shipping method chosen at checkout at time of order.
If, on the rare occasion that we experience stock shortages from our suppliers, our customer service team will inform you as quickly as possible so that a refund or exchange can be processed.
Email: Get in touch with our customer service team via [email protected]
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