Delivery Options

Delivery Options	Courier	Delivery Time	Cost
Free Standard Delivery	EVRI	3-5 working days	FREE on orders over £70
Standard Delivery	EVRI	3-5 working days	£3.50
Express - Northern Ireland		2 working days	Temporarily unavailable
Express - Channel Islands		2 working days	Temporarily unavailable

Please note: that we are unable to ship Goodmove items to the Channel Islands at this time.

For EU customers, you can spend up to €150 and not incur duty on your order. VAT is due on all EU orders.

We ship Duty & Taxes Paid (DTP) to most EU countries (Ireland, Germany, France, Belgium, Netherlands, Austria, Italy, Spain, Denmark, Luxembourg and Sweden). This means that what you see is what you pay. All charges are calculated at checkout for you once you enter your shipping country. Tax and duties will be settled on your behalf with our courier, so there is no cost to you.

For customers in all other EU countries not mentioned above, we ship Duties & Taxes unpaid (DAP), so customers will be liable for any duties and taxes payable.

Please note that due to customs restrictions, we are unable to ship to the Russian Federation at this time.

Other European Country Delivery Options	Service	Courier	Delivery Time	Cost
Finland	Standard	EVRI	5-10 working days	£14.50
Portugal	Standard	EVRI	5-10 working days	£7.00
Greece	Standard	EVRI	5-10 working days	£7.25
Norway	Standard	EVRI	5-10 working days	£17.50
Switzerland	Standard	EVRI	5-10 working days	£18.50
Malta	Standard	EVRI	5-10 working days	£19.00
Monaco, Poland, Slovakia, Latvia, Lithuania, Croatia	Standard		5-10 working days	£14.50
Bulgaria	Standard		5-10 working days	£21.50
Slovenia	Standard		5-10 working days	£15.50
Hungary	Standard		5-10 working days	£18.00
Estonia	Standard		5-10 working days	£24.00
Czech Republic	Standard		5-10 working days	£14.50
Iceland	Standard		5-10 working days	£8.50
Romania	Standard		5-10 working days	£14.50

Delivery Options - Duties & Taxes Paid	Service	Courier	Delivery Time	Cost
Republic of Ireland	Express		Temporarily unavailable	€18.00
Germany	Express		Temporarily unavailable	€16.00
France	Express		Temporarily unavailable	€18.00
Netherlands	Express		Temporarily unavailable	€16.00
Austria	Express		Temporarily unavailable	£14.00
Italy	Express		Temporarily unavailable	€21.00
Spain	Express		Temporarily unavailable	€19.00
Denmark	Express		Temporarily unavailable	€18.00
Luxembourg	Express		Temporarily unavailable	£12.00

For our European Express orders, we use DPD Tracked Road Service. You will receive a shipping confirmation e-mail with your tracking number and link to the DPD tracking website, with options to sign up to e-mail or text notifications on your order’s process.

For EU customers, you can spend up to €150 and not incur duty on your order. VAT is due on all EU orders.

We ship Duty & Taxes Paid (DTP) to most EU countries (Ireland, Germany, France, Belgium, Netherlands, Austria, Italy, Spain, Denmark, Luxembourg and Sweden). This means that what you see is what you pay. All charges are calculated at checkout for you once you enter your shipping country. Tax and duties will be settled on your behalf with our courier, so there is no cost to you.

Please note that due to customs restrictions, we are unable to ship to the Russian Federation at this time.

Delivery Options	Service	Courier	Delivery Time	Cost
Norway, Switzerland	Express		Temporarily unavailable	€24
Bosnia	Express		Temporarily unavailable	€24

Yes, you will receive an e-mail when your order is dispatched, with your tracking number and a link to the tracking website. For Express deliveries you will also be offered additional tracking options via text and e-mail. If you are not seeing updates on the tracking portal, please track your parcel directly via the courier portals, you'll just need your tracking number to hand;

If you ordered to the UK - Track UK Order

If you ordered outside of the UK and Europe via Express Delivery - Track International Order

If you have not received your tracking details please contact [email protected]

We ship to over 220 countries, including:

UK: United Kingdom, Northern Ireland and Channel Islands.

USA & Rest of the World: United States, Australia, Brazil, Canada, China, Hong Kong, India, Japan, Kazakhstan, Malaysia, New Zealand, South Africa, Singapore, South Korea, United Arab Emirates, Taiwan and many more.

We ship to almost every country on the planet, but if your country is not listed at checkout please contact us at [email protected] and we can almost always arrange for delivery. Please note that due to customs restrictions, we are unable to ship to the Russian Federation at this time.

Any issues on international delivery please get in touch at [email protected]. How do customs and import charges work?

For any countries outside of the EU, all relevant customs or import duties are the sole responsibility of the customer.

For imports, duties are not applied below ‘de minimis’ values.

For some countries these ‘de minimis’ duty thresholds are adequately high that no duties will apply to most order sizes, such as in the USA where it is $800. Other examples of high de minimis countries are below.

For any other countries, please check with your respective customs authority.

For Express delivery we use DHL and DPD, for standard delivery in the UK we use Royal Mail services and EVRI for countries outside of the UK.

Unfortunately, we are currently unable to change or cancel your order, once it is confirmed. You can choose to not receive the shipment, which will then be returned to us, or you may return this to us once received.

If you place an order for an item available to Pre Order, the product page will advise of an estimated time for delivery. Once we receive the item(s) into our warehouse, your order will be processed immediately and you will receive an email confirmation. Orders will be shipped via the shipping method chosen at checkout at time of order.

If, on the rare occasion that we experience stock shortages from our suppliers, our customer service team will inform you as quickly as possible so that a refund or exchange can be processed.

Email: Get in touch with our customer service team via [email protected]