Customer Care

DELIVERY OPTIONS

See below for information about the delivery costs and options in your country. 

Order before 1pm for Next Day Delivery and Express Delivery orders. All orders are despatched within one working day from receipt of your order.

We offer a range of Express and Standard options with DHL, Hermes and GFS. Please note times specified exclude weekends and bank holidays.

Our delivery options are summarised below; please select the option that suits you best at the checkout page.

Need help? Drop us a message via support@thesportsedit.com

UK standard delivery - Free on orders over £70

Delivery Options	Courier	Delivery Time	Cost
Free Standard UK		4 working days (please allow an additional 48 hours for order processing)	FREE on orders over £70
Standard UK		4 working days  (please allow an additional 48 hours for order processing)	£4.00

UK Express Delivery (order before 1pm) - £6.00

Delivery Options	Courier	Delivery Time	Cost
Express UK Delivery (Order by 1pm Mon-Thurs)		1-2 working days	£6.00

Europe Standard delivery

Delivery Options	Courier	Delivery Time	Cost
Ireland - Standard Plus		3-6 working days	£8.00
Germany - Standard Plus		3-6 working days	£7.00
France - Standard		4-8 working days	£6.00
France - Standard Plus		3-5 working days	£10.00
Netherlands, Austria - Standard		4-8 working days	£6.50
Netherlands - Standard Plus		3-5 working days	£11.00
Austria - Standard Plus		3-5 working days	£9.50
Italy, Portugal, Sweden - Standard		4-10 working days	£7.50
Italy - Standard Plus		3-5 working days	£14.00
Sweden - Standard Plus		3-6 working days	£11.00
Spain - Standard		4-12 working days	£7.00
Spain - Standard Plus		5-7 working days	£13.00
Belgium, Luxembourg - Standard		4-8 working days	£6.00
Belgium - Standard Plus		3-5 working days	£8.00
Finland - Standard		4-8 working days	£10.00
Denmark - Standard		4-9 working days	£7.00
Switzerland - Standard		4-10 working days	£8.00
Iceland - Standard		6-12 working days	£8.00
Norway - Standard		4-10 working days	£7.00
Cyprus, Hungary, Monaco, Poland, Slovakia, Slovenia, Latvia, Bulgaria, Lituania - Standard		6-12 working days	£7.00
Romania - Standard		4-10 working days	£6.50

Standard international orders are sent using GFS Economy and Plus Services. You can track your parcel with the provided tracking number given in your dispatch email.

Please note that due to customs restrictions, we are unable to ship to the Russian Federation at this time.

Europe Express Delivery

Delivery Options	Courier	Delivery Time	Cost
Republic of Ireland - Express		2 working days	£15.00
Germany, France - Express		1 working day	£15.00
Belgium, Netherlands - Express		1 working day	£14.00
Luxembourg - Express		1 working day	£15.00
Austria, Spain, Portugal, Italy, Sweden, Denmark, Greece, Finland - Express		1 working day	£17.50
Norway, Switzerland - Express		2 working days	£16.50
Czech Republic, Croatia, Cyprus, Hungary, Malta, Monaco, Poland, Slovakia, Slovenia, Romania, Latvia, Lituania, Bulgaria, Estonia, Gibraltar, Czech Republic - Express		2 working days	£18.00
Iceland - Express		2 working days	£17.00

 

For our European Express orders, we use DHL. Almost all major European cities are reached within a 1-2 day transit time, although this can be longer for remote addresses. You will receive a tracking e-mail with your shipping number and link to the DHL tracking website, with options to sign up to e-mail or text notifications on your order’s process. Please note that due to customs restrictions, we are unable to ship to the Russian Federation at this time.

You will receive a tracking e-mail with your shipping number and link to the DHL tracking website, with options to sign up to e-mail or text notifications on your order’s process.

On Demand Delivery (ODD)

Express customers are provided with an estimated date of delivery within one hour of your order being collected, and you can choose how you wish to receive your delivery, with options including;

• Reschedule for another day
• Leave with a neighbour
• Leave in a safe place
• Deliver to a Service Point (45,000 locations worldwide)
• Deliver to an alternate address
• Hold until you return from vacation

USA / Rest of world

Delivery Options	Courier	Delivery Time	Cost
USA - FREE Standard		7-15 working days	FREE on orders over £115
USA - Standard Tracked		7-15 working days	£8.00
USA - Express		1-2 working days	£17.00
Canada - Standard		Not currently available	-
Canada - Express		1-2 working days	£20.00
Australia - Standard		7-15 working days	£12.00
Australia - Express		3 working days	£24.00
Hong Kong - Standard		7-15 working days	£8.00
Hong Kong - Express		2 working days	£24.00
Singapore - Standard		5-12 working days	£9.95
Singapore - Express		2 working days	£24.00
United Arab Emirates - Express		3 working days	£24.00
New Zealand - Express		3 working days	£26.00
Israel - Express		1-2 working days	£16.00
Saudi Arabia - Express		2 working days	£26.00

For our international Express orders, we use DHL. Almost all global destinations are reached within a 1-2 day transit time (Australia 3 days). We deliver to 220 countries and territories worldwide.

You will receive a tracking e-mail with your shipping number and link to the DHL tracking website, with options to sign up to e-mail or text notifications on your order’s process.

On Demand Delivery (ODD)

Express customers are provided with an estimated date of delivery within one hour of your order being collected, and you can choose how you wish to receive your delivery, with options including;

• Reschedule for another day
• Leave with a neighbour
• Leave in a safe place
• Deliver to a Service Point (45,000 locations worldwide)
• Deliver to an alternate address
• Hold until you return from vacation

COVID-19 updates

We work with Royal Mail, DPD and DHL who are all operating as usual and are now offering non-contact delivery options for those self-isolating. There are, however, some be restrictions in place in some European countries such as Italy and Spain - For the most up to date information on delivery issues or restrictions - Click here to visit our FAQs page

FAQ’S

Your most common delivery questions answered, if you have any other questions, please get in touch with our customer service team via support@thesportsedit.com

Can I track my order?

Yes, you will receive an e-mail when your order is dispatched, with your tracking number and a link to the tracking website. For Express deliveries you will also be offered additional tracking options via text and e-mail. If you have not received your tracking details please contact support@thesportsedit.com

Which countries do you ship to?

We ship to over 220 countries, including:

UK & Europe: United Kingdom, Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.

USA & Rest of the World: United States, Australia, Brazil, Canada, China, Hong Kong, India, Japan, Kazakhstan, Malaysia, New Zealand, South Africa, Singapore, South Korea, United Arab Emirates, Taiwan and many more.

We ship to almost every country on the planet, but if your country is not listed at checkout please contact us at orders@thesportsedit.com and we can almost always arrange for delivery.Please note that due to customs restrictions, we are unable to ship to the Russian Federation at this time.

Any issues on international delivery please get in touch at support@thesportsedit.com or +44 203 793 0964.

How do customs and import charges work?

When shipping within the EU no duties are applied.

For any countries outside of the EU, all relevant customs or import duties are the sole responsibility of the customer.

For imports, duties are not applied below ‘de minimis’ values.

For some countries these ‘de minimis’ duty thresholds are adequately high that no duties will apply to most order sizes, such as in the USA where it is $800. Other examples of high de minimis countries are below.

For any other countries, please check with your respective customs authority.

Country	Currency	Duty de Minimis
USA	USD	800
Australia	AUD	1,000
Israel	USD	500
New Zealand	NZD	250
Singapore	SGD	400
South Korea	KRW	150,000
United Arab Emirates	AED	1,000

 

Important information for EU customers - Brexit

Due to Brexit, there have been significant changes in the way VAT and Import Duty works on ecommerce orders between the UK and EU. The Sports Edit ships all orders from our warehouse in the UK. For further information, please visit our FAQs page

Which courier companies do you use?

For Express delivery we use DHL and Hermes, for standard delivery we use GFS Tracked Economy and Plus services.

Can I cancel my order?

Unfortunately, we are currently unable to change or cancel your order, once it is confirmed. You can choose to not receive the shipment, which will then be returned to us, or you may return this to us once received.

Pre Orders

If you place an order for an item available to Pre Order, the product page will advise of an estimated time for delivery. Once we receive the item(s) into our warehouse, your order will be processed immediately and you will receive an email confirmation. Orders will be shipped via the shipping method chosen at checkout at time of order.
If, on the rare occasion that we experience stock shortages from our suppliers, our customer service team will inform you as quickly as possible so that a refund or exchange can be processed.

Question? Get in touch

Email: Get in touch with our customer service team via support@thesportsedit.com
Phone: +44 203 793 0964 (9am-6pm, Monday to Friday)