MZ Wallace Medium Metro Backpack - Black Oxford

Your Delivery Options

We know how important it is to get your delivery to you as quickly and conveniently as possible, all orders are despatched within one working day from receipt of your order. We offer a range of Express and Standard options with DHL, DPD and Royal Mail. Please note times specified exclude weekends and bank holidays.

Our delivery options are summarised below; please select the option that suits you best at the checkout page.

Please note that we fulfil our website orders from our stores as well as our warehouse therefore you may receive your items in separate packages. Your shipping confirmation will inform you of the items that have shipped in each parcel.

If you have any questions regarding delivery, please contact us at support@thesportsedit.com

UK standard delivery - Free on orders over £60

Delivery Options	Courier	Delivery Time	Cost
Free Standard UK	Royal Mail	2-3 working days	FREE on orders over £60
Standard UK	Royal Mail	2-3 working days	£3.95

UK next day delivery (order before 1pm) - £5.95

Delivery Options	Courier	Delivery Time	Cost
Next Day UK (Order by 1pm Mon-Thurs)	DPD	Next working day	£5.95

Europe standard delivery - Free on orders over £159

Delivery Options	Courier	Delivery Time	Cost
FREE Standard Europe	Royal Mail International	5-10 working days	FREE ON ORDERS OVER £159
Germany, France, Netherlands, Ireland - Standard	Royal Mail International	5-10 working days	£5.00
Austria, Greece, Italy, Portugal, Spain, Finland, Sweden, Denmark, Belgium, Luxembourg - Standard	Royal Mail International	5-10 working days	£6.50
Romania - Standard	Royal Mail International	5-10 working days	£7.95

Standard international orders are sent using Royal Mail International Service and should arrive within 7-10 working days. You can trace your parcel with the provided tracking number given in your dispatch email.

Please note that due to customs restrictions, we are unable to ship to the Russian Federation at this time. 

Europe Express Delivery

Delivery Options	Courier	Delivery Time	Cost
Republic of Ireland - Express	DHL	1-3 working days	£11.00
Belgium, Germany, France, Netherlands, Luxembourg - Express	DHL	1-3 working days	£12.00
Austria, Spain, Portugal, Greece, Italy, Finland, Sweden, Denmark - Express	DHL	1-3 working days	£15.00
Romania - Express	DHL	1-3 working days	£14.50

 

For our European Express orders, we use DHL. Almost all major European cities are reached within a 1-2 day transit time, although this can be longer for remote addresses. You will receive a tracking e-mail with your shipping number and link to the DHL tracking website, with options to sign up to e-mail or text notifications on your order’s process. Please note that due to customs restrictions, we are unable to ship to the Russian Federation at this time.

You will receive a tracking e-mail with your shipping number and link to the DHL tracking website, with options to sign up to e-mail or text notifications on your order’s process.

On Demand Delivery (ODD)

Express customers are provided with an estimated date of delivery within one hour of your order being collected, and you can choose how you wish to receive your delivery, with options including;

• Reschedule for another day
• Leave with a neighbour
• Leave in a safe place
• Deliver to a Service Point (45,000 locations worldwide)
• Deliver to an alternate address
• Hold until you return from vacation

USA / Rest of world

Delivery Options	Courier	Delivery Time	Cost
USA - FREE Standard	Royal Mail International	7-10 working days	FREE on orders over £115
USA - Standard Tracked	Royal Mail International	7-10 working days	£8.00
USA - Express	DHL	1-3 working days	£15.00
Canada - Standard	Royal Mail International	7-10 working days	£8.00
Canada - Express	DHL	1-3 working days	£15.00
Australia - Standard	Royal Mail International	7-10 working days	£10.00
Australia - Express	DHL	1-3 working days	£20.00
Hong Kong - Standard	Royal Mail International	7-10 working days	£8.00
Hong Kong - Express	DHL	1-4 working days	£20.00

For our international Express orders, we use DHL. Almost all global destinations are reached within a 1-2 day transit time (Australia 3 days). We deliver to 220 countries and territories worldwide.

You will receive a tracking e-mail with your shipping number and link to the DHL tracking website, with options to sign up to e-mail or text notifications on your order’s process.

On Demand Delivery (ODD)

Express customers are provided with an estimated date of delivery within one hour of your order being collected, and you can choose how you wish to receive your delivery, with options including;

• Reschedule for another day
• Leave with a neighbour
• Leave in a safe place
• Deliver to a Service Point (45,000 locations worldwide)
• Deliver to an alternate address
• Hold until you return from vacation

FAQ’S

Your most common delivery questions answered, if you have any other questions, please contact our customer service team at support@thesportsedit.com

Can I track my order?

Yes, you will receive an e-mail when your order is dispatched, with your tracking number and a link to the tracking website. For Express deliveries you will also be offered additional tracking options via text and e-mail. If you have not received your tracking details please contact support@thesportsedit.com

Which countries do you ship to?

We ship to over 220 countries, including:

UK & Europe: United Kingdom, Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.

USA & Rest of the World: United States, Australia, Brazil, Canada, China, Hong Kong, India, Japan, Kazakhstan, Malaysia, New Zealand, South Africa, Singapore, South Korea, United Arab Emirates, Taiwan and many more.

We ship to almost every country on the planet, but if your country is not listed at checkout please contact us at orders@thesportsedit.com and we can almost always arrange for delivery.Please note that due to customs restrictions, we are unable to ship to the Russian Federation at this time.

Any issues on international delivery please get in touch at support@thesportsedit.com or +44 203 793 0964.

How do customs and import charges work?

When shipping within the EU no duties are applied.

For any countries outside of the EU, all relevant customs or import duties are the sole responsibility of the customer. For imports of ‘de minimis’ value duties do not apply. For some countries these ‘de minimis’ values are adequately high that no duties will apply to most order sizes; e.g. USA $800, Australia $1000AUD, South Korea KRW 150,000. Please check with your respective customs authority. -

Which courier companies do you use?

For Express delivery we use DHL and DPD, for standard delivery we use Royal Mail Tracked 48 and International Standard services.

Can I cancel my order?

Unfortunately, we are currently unable to change or cancel your order, once it is confirmed. You can choose to not receive the shipment, which will then be returned to us, or you may return this to us once received.

Question? Get in touch

Email: support@thesportsedit.com
Phone: 0203 793 0964 (9am-5pm, Monday to Friday)

Returns

We hope you love your purchase from The Sports Edit, and that it fits perfectly. But if you are not happy, then we promise to give you a refund and to make the process as easy as possible.

UK Returns

FREE: UK Returns are free & easy

Click here for your: Returns Form (PDF)

Click here for your: Free returns label

Please make sure your item is returned within 28 days from point of purchase. Just follow the process outlined below:

Royal Mail Returns

• Print your free returns label at https://www.royalmail.com/track-my-return/create/324 and attach it to your package.
• Please note the tracking number which is placed under the barcode on this label
• Return the package by using the Royal Mail counters and please ensure you obtain proof of postage, and please keep a note your tracking number, which you can find under the large barcode. This allows you to track your return.

Returns via The Sports Edit store

• Fill out your reason for return on the returns note included with your original delivery note, then take the product and a print out of your delivery note to the store
• Please have the relevant credit or debit card with you, as we can only refund to the same card
• We cannot offer returns on PayPal, as it is an online only payment processor. We can offer exchanges, or if you want a return please follow one of the other return routes outlined here.

If you wish to return by own method

• Please fill out your reason for return on the returns note included with your original delivery note and include it inside the package with your product.
• All returns to The Sports Edit must have a completed Returns Form (PDF). Items sent without a valid Returns Form cannot be processed and will be returned to the sender.
• Re-pack the item securely in either the original packaging, or in another appropriate package or envelope. Please ensure your items are packaged adequately.
• Please return your item with all swing tags and packaging.
• Post back to our returns address using your chosen method of postage or courier. We recommend that you use a tracked service and retain proof of postage. The returns address is below;
  The Sports Edit Returns
  c/o Intermail Ltd
  Horizon West
  Canal View Road
  Newbury
  RG14 5XF
  United Kingdom

European Returns

Unfortunately we are unable to offer free returns to European customers, it is the customers responsibility to return any unwanted goods, and to cover all shipping costs. The Sports Edit recommends that all returns are sent using a tracked service as we cannot take any responsibility for lost parcels. 

If you would like to return items, please follow the process below:

• Please fill out your reason for return on the returns note included with your original delivery note and include it inside the package with your product.
• All returns to The Sports Edit must have a completed Returns Form (PDF). Items sent without a valid Returns Form cannot be processed and will be returned to the sender.
• Re-pack the item securely in either the original packaging, or in another appropriate package or envelope. Please ensure your items are packaged adequately.
• Please return your item with all swing tags and packaging.
• Post back to our returns address using your chosen method of postage or courier. We recommend that you use a tracked service and retain proof of postage. The returns address is below;
  The Sports Edit Returns
  c/o Intermail Ltd
  Horizon West
  Canal View Road
  Newbury
  RG14 5XF
  United Kingdom

International Returns

Unfortunately we are unable to offer free returns to international customers, it is the customers responsibility to return any unwanted goods, and to cover all shipping costs. The Sports Edit recommends that all returns are sent using a tracked service as we cannot take any responsibility for lost parcels. orders@thesportsedit.com for any assistance.

If you would like to return items, please follow the process below:

• Please fill out your reason for return on the returns note included with your original delivery note and include it inside the package with your product.
• All returns to The Sports Edit must have a completed Returns Form (PDF). Items sent without a valid Returns Form cannot be processed and will be returned to the sender.
• Re-pack the item securely in either the original packaging, or in another appropriate package or envelope. Please ensure your items are packaged adequately.
• Please return your item with all swing tags and packaging.
• Post back to our returns address using your chosen method of postage or courier. We recommend that you use a tracked service and retain proof of postage. The returns address is below;
  The Sports Edit Returns
  c/o Intermail Ltd
  Horizon West
  Canal View Road
  Newbury
  RG14 5XF
  United Kingdom
  

The Sports Edit Returns Policy

• Return goods within 28 days for UK based customers
• Return goods within 28 days for International customers
• Faulty items may be returned at any time. This does not affect your statutory rights.
• Refunds will be credited to the original card that was used for purchase. Please allow 5 working days for the refund to be processed. Please note that this does not include the cost of the delivery.
• In some circumstances, your delivery charge may be refunded, for example, if your entire order was faulty or incorrect, or if your order has been cancelled under the Consumer Contracts Regulations.
• Orders made after 27th November 2018 have an extended Christmas returns period until the 11th January 2019.
• If goods are damaged, soiled, show signs of wear and tear, or returned without original labels they will not be accepted for refund and will be returned to you.
• Socks and underwear are not eligible for return for hygiene reasons (sports bras and bra tops are)
• Water Bottles are not eligible for return for hygiene reasons
• Footwear should be returned unmarked, and should only be tried on indoors, and be returned in its original box and packaging.
• When trying on clothing please avoid wearing make-up, deodorant or fragrance which may leave a mark or scent on clothes. We cannot accept returns of marked items.
• Yoga mats: Please make sure you check carefully the thickness and weight of the yoga mat before purchasing, because for hygiene reasons we cannot accept returns on mats that have been unrolled, or if the wrapping or seal around the mat have been removed.
• Electronics are not eligible for return or exchange unless the device is in its original packaging and condition.
• Hangtags, labels, dust bags, and any other designer labelling should not be removed, and should be included in the return.
• You are responsible for adequately packaging your returned items. The Sports Edit reserves the right to refuse returns on items which are damaged in transit as a result of inadequate packaging. Returns that are received and deemed to be in an unsellable condition, will be rejected and returned to you.
• Exchanges: currently we can only exchange your product for the same product in a different colour or size. If you wish to exchange for a different style, please return your item and process a new order for the style you want.

Question? Get in touch

Email: support@thesportsedit.com 
Phone: 0203 793 0964 (9am-5pm, Monday to Friday)