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Customer Care

DELIVERY OPTIONS

See below for information about the delivery costs and options in your country. 

Order before 5pm for Express Delivery orders. All orders are despatched within one working day from receipt of your order.

We offer a range of Express and Standard options with DHL, Hermes and DPD. Please note times specified exclude weekends and bank holidays.

Our delivery options are summarised below; please select the option that suits you best at the checkout page.

Need help? Drop us a message via support@thesportsedit.com

UK standard delivery - Free on orders over £70
Delivery Options Courier Delivery Time Cost
Free Standard UK Hermes 2-4 working days  FREE on orders over £70
Standard UK Hermes 2-4 working days   £3.50
UK Express Delivery (order before 5pm) - from £4.50
Delivery Options Courier Delivery Time Cost
Hermes Express Delivery (Order by 5pm Mon-Thurs) Hermes 1-2 working days £4.50
DPD Next Day Delivery (Order by 5pm Mon-Thurs) DPD 1 working day £5.95
Europe Standard Delivery
Delivery Options - Duties & Taxes Paid Service Courier Delivery Time Cost
Ireland Standard Hermes 3-7 working days FREE on orders over €130
Ireland Standard Hermes 3-7 working days €5
Germany Standard Hermes 5-10 working days
FREE on orders over €130
Germany Standard Hermes 5-10 working days
€5
France Standard Hermes 3-4 working days
€8
Netherlands Standard Hermes 3-5 working days
€8
Austria Standard Hermes 3-5 working days
€5
Italy Standard Hermes 5-7 working days
€10
Sweden Standard Hermes 5-7 working days
€9
Spain Standard Hermes 3-5 working days
€10
Belgium Standard Hermes 3-5 working days
€10
Luxembourg Standard Hermes 3-5 working days
€12
Denmark Standard Hermes 4-6 working days
€12

For EU customers, you can spend up to €150 and not incur duty on your order. VAT is due on all EU orders.

We ship Duty & Taxes Paid (DTP) to most EU countries (Ireland, Germany, France, Belgium, Netherlands, Austria, Italy, Spain, Denmark, Luxembourg and Sweden). This means that what you see is what you pay. All charges are calculated at checkout for you once you enter your shipping country. Tax and duties will be settled on your behalf with our courier, so there is no cost to you.

For customers in all other EU countries not mentioned above, we ship Duties & Taxes unpaid (DAP), so customers will be liable for any duties and taxes payable.

Please note that due to customs restrictions, we are unable to ship to the Russian Federation at this time.

Other European Country Delivery Options Service Courier Delivery Time Cost
Finland Standard DHL 4-5 working days
€9
Portugal Standard DHL 4-5 working days
€9
Greece Standard DHL 5-6 working days
€9
Norway Standard DHL 4-7 working days £8.00
Switzerland Standard DHL 4-6 working days £8.00
Malta Standard DHL 6-12 working days £13.00
Hungary, Monaco, Poland, Slovakia, Slovenia, Latvia, Bulgaria, Lithuania, Croatia Standard DHL 4-6 working days £7.50
Estonia Standard DHL 4-6 working days £9.50
Czech Republic Standard DHL 4-8 working days £6.50
Iceland Standard DHL 4-6 working days £8.50
Romania Standard DHL 4-6 working days £6.00
Europe Express Delivery
Delivery Options - Duties & Taxes Paid Service Courier Delivery Time Cost
Republic of Ireland Express DPD 2-5 working days €17.00
Republic of Ireland 
available on orders up to €150
Express DHL 1 working day €12.00
Germany Express DPD 3-5 working days €16.00
Germany - available on orders up to €150 Express DHL 1 working day €13.00
France Express DPD 2-5 working days €18.00
France - available on orders up to €150 Express DHL 1-2 working days €13.00
Belgium 
available on orders up to €150
Express DHL 1 working day €14.00
Netherlands Express DPD 2-5 working days €16.00
Netherlands - available on orders up to €150 Express DHL 1 working day €14.00
Austria Express DPD 3 working days €18.00
Austria - available on orders up to €150 Express DHL 1 working day €14.00
Italy Express DPD 4 working days £18.00
Spain Express DPD 4 working days £16.00
Denmark Express DPD 3-5 working days €18.00
Luxembourg Express DPD 2 working days £14.00

 

For our European Express orders, we use DPD Tracked Road Service. You will receive a shipping confirmation e-mail with your tracking number and link to the DPD tracking website, with options to sign up to e-mail or text notifications on your order’s process.

For EU customers, you can spend up to €150 and not incur duty on your order. VAT is due on all EU orders.

We ship Duty & Taxes Paid (DTP) to most EU countries (Ireland, Germany, France, Belgium, Netherlands, Austria, Italy, Spain, Denmark, Luxembourg and Sweden). This means that what you see is what you pay. All charges are calculated at checkout for you once you enter your shipping country. Tax and duties will be settled on your behalf with our courier, so there is no cost to you.

Please note that due to customs restrictions, we are unable to ship to the Russian Federation at this time.

Delivery Options Service Courier Delivery Time Cost
Norway, Switzerland Express DHL 2 working days £20.00
Bosnia Express DHL 2-3 working days £20.00
USA / Rest of world - Standard & Express
Country Service Courier Delivery Time Cost
USA Standard DHL 7-15 working days FREE on orders over £115
USA Standard Tracked DHL 7-15 working days £8.00
USA Express DHL 1-2 working days £16.00
Canada Express DHL 1-2 working days £20.50
Australia Standard DHL 7-15 working days £12.00
Australia Express DHL 3 working days £24.00
New Zealand Express DHL 3 working days £24.00
Hong Kong Standard DHL 7-15 working days £8.00
Hong Kong Express DHL 2 working days £24.00
Singapore Standard DHL 5-12 working days £10.00
Singapore Express DHL 2 working days £24.00
Japan Standard DHL 6-8 working days £12.00
Japan, South Korea, Taiwan, India Express DHL 2 working days £20.00
United Arab Emirates Express DHL 3 working days £24.00
Saudi Arabia Express DHL 2 working days £25.00
Israel Express DHL 1-2 working days £20.00
Argentina, Bahamas, Bahrain, Bermuda, Brazil, Brunei, Chile, Indonesia, Jamaica, Jordan, Kuwait, Macao SAR, Malaysia, Maldives, Mexico (31 of 32 states), Oman, Philippines, Qatar, Saudi Arabia, Thailand, Turkey, Vietnam, Angola, Cambodia, Colombia, Ecuador, Egypt, Ghana, Kenya, Lebanon, Mauritius, Morocco, Mozambique, Nigeria, Peru, San Marino, Serbia, Seychelles, Sri Lanka, Tunisia, Ukraine, Uruguay, Gibraltar Express DHL 3 working days £26.00

For our international Express orders, we use DHL. Almost all global destinations are reached within a 1-2 day transit time (Australia 3 days). We deliver to 220 countries and territories worldwide.

You will receive a tracking e-mail with your shipping number and link to the DHL tracking website, with options to sign up to e-mail or text notifications on your order’s process.

On Demand Delivery (ODD)

Express customers are provided with an estimated date of delivery within one hour of your order being collected, and you can choose how you wish to receive your delivery, with options including;

  • Reschedule for another day
  • Leave with a neighbour
  • Leave in a safe place
  • Deliver to a Service Point (45,000 locations worldwide)
  • Deliver to an alternate address
  • Hold until you return from vacation
COVID-19 updates

We work with Hermes, DPD and DHL who are all operating as usual and are now offering non-contact delivery options for those self-isolating. There are, however, some be restrictions in place in some European countries such as Italy and Spain - For the most up to date information on delivery issues or restrictions - Click here to visit our FAQs page

FAQ’S

Your most common delivery questions answered, if you have any other questions, please get in touch with our customer service team via support@thesportsedit.com

Can I track my order?

Yes, you will receive an e-mail when your order is dispatched, with your tracking number and a link to the tracking website. For Express deliveries you will also be offered additional tracking options via text and e-mail. If you are not seeing updates on the tracking portal, please track your parcel directly via the courier portals, you'll just need your tracking number to hand;

If you ordered to the UK - Track UK Order

If you ordered to the following EU countries with Standard Delivery - Ireland, Germany, France, Netherlands, Austria, Italy, Sweden, Spain, Belgium, Luxembourg, Denmark Track EU Standard Order

If you ordered to any of the following countries with Standard Delivery - Finland, Portugal, Greece, Norway, Switzerland, Bulgaria, Czech Republic, Hungary, Slovakia, Latvia, Lithuania, Estonia, Iceland, Poland, Slovenia, RomaniaTrack EU Standard Order

If you ordered to the EU with Express Delivery - Track EU Express Order

If you ordered outside of the UK and Europe via Express Delivery - Track International Order

If you have not received your tracking details please contact support@thesportsedit.com

Which countries do you ship to?

We ship to over 220 countries, including:

UK & Europe: United Kingdom, Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.

USA & Rest of the World: United States, Australia, Brazil, Canada, China, Hong Kong, India, Japan, Kazakhstan, Malaysia, New Zealand, South Africa, Singapore, South Korea, United Arab Emirates, Taiwan and many more.

We ship to almost every country on the planet, but if your country is not listed at checkout please contact us at orders@thesportsedit.com and we can almost always arrange for delivery.Please note that due to customs restrictions, we are unable to ship to the Russian Federation at this time.

Any issues on international delivery please get in touch at support@thesportsedit.com or +44 203 793 0964.

How do customs and import charges work?

For EU customers, you can spend up to €150 and not incur duty on your order.

We ship Duty & Taxes Paid (DTP) to most EU countries (Ireland, Germany, France, Belgium, Netherlands, Austria, Italy, Spain, Denmark, Luxembourg and Sweden). This means that what you see is what you pay. All charges are calculated at checkout for you once you enter your shipping country. Tax and duties will be settled on your behalf with our courier, so there is no cost to you.

For customers in all other EU countries not mentioned above, we ship Duties & Taxes unpaid (DAP), so customers will be liable for any duties and taxes payable.

For any countries outside of the EU, all relevant customs or import duties are the sole responsibility of the customer.

For imports, duties are not applied below ‘de minimis’ values.

For some countries these ‘de minimis’ duty thresholds are adequately high that no duties will apply to most order sizes, such as in the USA where it is $800. Other examples of high de minimis countries are below.

For any other countries, please check with your respective customs authority.

Country Currency Duty de Minimis
USA USD 800
Australia AUD 1,000
Israel USD 500
New Zealand NZD 250
Singapore SGD 400
South Korea KRW 150,000
United Arab Emirates AED 1,000
Important information for EU customers - Brexit

Due to Brexit, there have been significant changes in the way VAT and Import Duty works on ecommerce orders between the UK and EU. The Sports Edit ships all orders from our warehouse in the UK. For further information, please visit our FAQs page

Which courier companies do you use?

For Express delivery we use DHL, DPD and Hermes, for standard delivery we use Hermes and Deutsche Post services.

Can I cancel my order?

Unfortunately, we are currently unable to change or cancel your order, once it is confirmed. You can choose to not receive the shipment, which will then be returned to us, or you may return this to us once received.

Pre Orders

If you place an order for an item available to Pre Order, the product page will advise of an estimated time for delivery. Once we receive the item(s) into our warehouse, your order will be processed immediately and you will receive an email confirmation. Orders will be shipped via the shipping method chosen at checkout at time of order.
If, on the rare occasion that we experience stock shortages from our suppliers, our customer service team will inform you as quickly as possible so that a refund or exchange can be processed.

Question? Get in touch

Email: Get in touch with our customer service team via support@thesportsedit.com
Phone: +44 203 793 0964 (9am-6pm, Monday to Friday)

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    Delivery
    Delivery

    Free Standard Delivery over £70

    Low Cost & Quick Delivery

    Low Cost & Quick Delivery

    UK SHIPPING:

    - FREE UK Standard Delivery on orders over £70 - 2-4 working Days
    - £3.50 - Standard UK Delivery 2-4 working days
    - £4.50 - Express UK Delivery 1-2 working days (Order up to 5pm for same day dispatch - excludes weekends and Bank Holidays)
    - £5.95 - DPD Next Day Delivery - 1 working day (Order up to 5pm for same day dispatch - excludes weekends and Bank Holidays)

    SHIPPING TO EUROPE:
    - Standard Delivery from €5 (3-10 Days)
    - Express Shipping available from €13.00 (2-5 day delivery)
    - DHL 1 Day Express Shipping available for orders under €150 for Ireland, Germany, France, Belgium, Netherlands and Austria.

    SHIPPING TO THE USA:
    - FREE USA Standard Delivery on orders over $150/£115
    - Express DHL Shipping £16.00 (1-2 day delivery)

    Returns
    Returns

    Free UK Returns & Extended Return Period

    Low Cost Returns & Extended Return Period

    Low Cost Returns & Extended Return Period

    - 30 Day, No Quibble Return Policy
    - Returns Period Extended
    to 11th January for any orders processed on or after 15th November.
    - FREE UK Returns
    - We work with ReBOUND to offer you several options to return your item to us to make it as easy and convenient as possible.

    - 30 Day, No Quibble Return Policy
    - Returns Period Extended
    to 11th January for any orders processed on or after 15th November.
    - FREE German Returns
    - Easy, low cost International returns to local warehouses
    - We work with ReBOUND to offer you several options to return your item to us to make it as easy and convenient as possible.

    - 30 Day, No Quibble Return Policy
    - Returns Period Extended
    to 11th January for any orders processed on or after 15th November.
    - Easy, low cost International returns to local warehouses
    - We work with ReBOUND to offer you several options to return your item to us to make it as easy and convenient as possible.

    Award Winning Customer Service
    Award Winning Customer Service

    Feefo Platinum Trusted Service Award 2021

    Feefo Platinum Trusted Service Award 2021

    Feefo Platinum Trusted Service Award 2021

    Providing exceptional customer service is at the heart of everything we do, if you have any questions, please don't hesitate to contact our friendly customer service team who would be happy to help.

    Providing exceptional customer service is at the heart of everything we do, if you have any questions, please don't hesitate to contact our friendly customer service team who would be happy to help.

    Providing exceptional customer service is at the heart of everything we do, if you have any questions, please don't hesitate to contact our friendly customer service team who would be happy to help.

    UK SHIPPING:
    - FREE UK Standard Delivery on orders over £60 - 2-8 Days
    - £3.95 - Standard UK Delivery 2-8 days
    - £5.95 - DPD Express 1-2 Day Delivery (Order before 1pm. Excludes weekends and Bank Holidays)

    SHIPPING TO EUROPE:
    FREE Europe Standard Delivery on orders over €150/£130
    - Standard Delivery from £5.00 (3-6 Days)
    - Express DHL Shipping available from £12.00 (1-3 Day delivery)

    SHIPPING TO THE USA:
    - FREE USA Standard Delivery on orders over $150/£115
    - Express DHL Shipping £15.00 (1-2 Day Delivery)

    - 45 Day, No Quibble Return Policy
    - FREE UK Returns
    - FREE German Returns
    - Easy, low cost International returns to local warehouses
    - We work with ReBOUND to offer you several options to return your item to us to make it as easy and convenient as possible

    Providing exceptional customer service is at the heart of everything we do, if you have any questions, please don't hesitate to contact our friendly customer service team who would be happy to help.