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Sustainability >

Free People Movement

Free People Movement Sustainability:

Free People Movement is the activewear side of Free People, which is owned by Urban Outfitters (URBN). While the brand boasts some eco-conscious materials in its ranges, it has a long way to go towards being environmentally friendly.

SUSTAINABILITY RATING:

Sustainable materials

Free People uses some eco-conscious materials in its product lines. For example, in 2019, the brand launched the Econyl Collection as part of Care FP, a sustainable and eco-conscious arm of the brand. The company states that for every ‘10,000 tons of Econyl raw material, 70,000 barrels of crude oil are saved, and 57,100 tons of CO2 eq. emissions are avoided.' However, Free People does not widely use eco-friendly materials in its activewear range, which relies heavily on virgin Nylon and Spandex which are energy and resource-intensive. Additionally, there is no evidence that Free People is trying to eliminate the use of hazardous chemicals in its production.

Labour welfare

The brand has a relatively low 21% score on the latest Fashion Transparency Index, which puts it broadly in the middle of the pack of fashion brands. The Free People Supply chain is not certified by labour standards. That could be detrimental to the well-being and safety of the brand’s wider employees, with no assurance of labour rights, fair wages, or worker health and safety. While the brand may publish some information regarding its audits and policies, there is a need for more transparency. Free People doesn’t publish a comprehensive list of its suppliers. We have not seen a published stance on forced labour, gender equality or freedom of association.

Manufacturing

Free People’s distribution centre is ‘one of the country's largest rooftop solar arrays for on-site power generation’ and the initiative creates enough power for almost 300 homes, which means that it is almost self-sufficient. The on-site power generator reportedly saves 965 tons of CO2, 108,956 gallons of gas and 24,212 trees per year. Whilst this is a positive commitment to renewable energy, there is no evidence that this ethos extends to its supply chain. Similarly, there is no evidence that the company is lowering its water usage or preventing deforestation in its supply chain.

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Delivery
Delivery

Free Standard Delivery over £70

Low Cost & Quick Delivery

Low Cost & Quick Delivery

Low Cost & Quick Delivery

Low Cost & Quick Delivery

Low Cost & Quick Delivery

Low Cost & Quick Delivery

Low Cost & Quick Delivery

Low Cost & Quick Delivery

Low Cost & Quick Delivery

Low Cost & Quick Delivery

UK SHIPPING:

- FREE UK Standard Delivery on orders over £70 - 2-4 working Days

- Standard UK Delivery (Yodel) - 2-4 working days - £3.50

- Express Delivery (Yodel) - 1-2 working days (Order before 5pm. Excludes weekends and Bank holidays) - £4.50

- Next Day Delivery (DPD) - 1 working day (Order before 5pm. Excludes weekends and Bank holidays) - £5.95

SHIPPING TO GERMANY:

- Standard Delivery - €5 (5-10 Working Days)

- DHL 1 Day Express Shipping available for orders under €150 - €13 (1 Working Day)

- Express Shipping for orders over €150 - €16 (3-5 working days)

SHIPPING TO IRELAND:

- Standard Delivery - €5 (3-7 Working Days)

- DHL 1 Day Express Shipping available for orders under €150 - €13 (1 Working Day)

- Express Shipping for orders over €150 - €18 (2-5 working days)

SHIPPING TO FRANCE:

- Standard Delivery - €8 (3-4 Working Days)

- DHL 1 Day Express Shipping available for orders under €150 - €13 (1 Working Day)

- Express Shipping for orders over €150 - €18 (2-5 working days)

SHIPPING TO BELGIUM:

- Standard Delivery - €10 (3-5 Working Days)

- DHL 1 Day Express Shipping available for orders under €150 - €14 (1 Working Day)

SHIPPING TO NETHERLANDS:

- Standard Delivery - €8 (3-5 Working Days)

- DHL 1 Day Express Shipping available for orders under €150 - €14 (1 Working Day)

- Express Shipping for orders over €150 - €16 (2-5 working days)

SHIPPING TO AUSTRIA:

- Standard Delivery - €5 (3-5 Working Days)

- DHL 1 Day Express Shipping available for orders under €150 - €14 (1 Working Day)

- Express Shipping for orders over €150 - €18 (3 working days)

SHIPPING TO SPAIN:

- Standard Delivery - €10 (3-5 Working Days)

- Express Shipping - €19 (4 working days)

SHIPPING TO ITALY:

- Standard Delivery - €10 (5 -7 Working Days)

- Express Shipping - €21 (4 working days)

SHIPPING TO EUROPE:

- Standard Delivery from €5 (3-10 Days)

- Express Shipping available from €13.00 (2-5 day delivery)

- DHL 1 Day Express Shipping available for orders under €150 for Ireland, Germany, France, Belgium, Netherlands and Austria.

SHIPPING TO THE USA:

- FREE USA Standard Delivery on orders over $150/£115

- Express DHL Shipping £16.00 (1-2 day delivery)

SHIPPING INTERNATIONALLY:

- Standard Delivery from £10

- Express DHL Shipping Available from £20

For all rates, please visit the delivery page

Returns
Returns

Free UK 30 Day Returns

Free Germany 30 Day Returns

Low Cost Returns

Low Cost Returns

Low Cost Returns

Low Cost Returns

Low Cost Returns

Low Cost Returns

Low Cost Returns

Low Cost Returns

Low Cost Returns

- 30 Day, No Quibble Return Policy
- FREE UK Returns
- We work with ReBOUND to offer you several options to return your item to us to make it as easy and convenient as possible.

- 30 Day, No Quibble Return Policy

- FREE Germany Returns- We work with ReBOUND to offer you several options to return your item to us to make it as easy and convenient as possible.

- 30 Day, No Quibble Return Policy

- We work with ReBOUND to offer you several options to return your item to us to make it as easy and convenient as possible.

- 30 Day, No Quibble Return Policy

- We work with ReBOUND to offer you several options to return your item to us to make it as easy and convenient as possible.

- 30 Day, No Quibble Return Policy

- We work with ReBOUND to offer you several options to return your item to us to make it as easy and convenient as possible.

- 30 Day, No Quibble Return Policy

- We work with ReBOUND to offer you several options to return your item to us to make it as easy and convenient as possible.

- 30 Day, No Quibble Return Policy

- We work with ReBOUND to offer you several options to return your item to us to make it as easy and convenient as possible.

- 30 Day, No Quibble Return Policy

- We work with ReBOUND to offer you several options to return your item to us to make it as easy and convenient as possible.

- 30 Day, No Quibble Return Policy

- We work with ReBOUND to offer you several options to return your item to us to make it as easy and convenient as possible.

- 30 Day, No Quibble Return Policy

- We work with ReBOUND to offer you several options to return your item to us to make it as easy and convenient as possible.

- 30 Day, No Quibble Return Policy

- We work with ReBOUND to offer you several options to return your item to us to make it as easy and convenient as possible.

Award Winning Customer Service
Award Winning Customer Service

Feefo Platinum Trusted Service Award 2021

Feefo Platinum Trusted Service Award 2021

Feefo Platinum Trusted Service Award 2021

Providing exceptional customer service is at the heart of everything we do, if you have any questions, please don't hesitate to contact our friendly customer service team who would be happy to help.

Providing exceptional customer service is at the heart of everything we do, if you have any questions, please don't hesitate to contact our friendly customer service team who would be happy to help.

Providing exceptional customer service is at the heart of everything we do, if you have any questions, please don't hesitate to contact our friendly customer service team who would be happy to help.

UK SHIPPING:
- FREE UK Standard Delivery on orders over £60 - 2-8 Days
- £3.95 - Standard UK Delivery 2-8 days
- £5.95 - DPD Express 1-2 Day Delivery (Order before 1pm. Excludes weekends and Bank Holidays)

SHIPPING TO EUROPE:
FREE Europe Standard Delivery on orders over €150/£130
- Standard Delivery from £5.00 (3-6 Days)
- Express DHL Shipping available from £12.00 (1-3 Day delivery)

SHIPPING TO THE USA:
- FREE USA Standard Delivery on orders over $150/£115
- Express DHL Shipping £15.00 (1-2 Day Delivery)

- 45 Day, No Quibble Return Policy
- FREE UK Returns
- FREE German Returns
- Easy, low cost International returns to local warehouses
- We work with ReBOUND to offer you several options to return your item to us to make it as easy and convenient as possible

Providing exceptional customer service is at the heart of everything we do, if you have any questions, please don't hesitate to contact our friendly customer service team who would be happy to help.

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